Privacy Policy & Terms and Conditions

By accessing and using the website www.drone-docs.co.uk (the "Website") operated by DroneDocs ("we", "our", "us"), you agree to the following terms and conditions. If you do not agree with this Disclaimer, you must not use or access this Website.

1. General Information

The content provided on this Website is for general informational purposes only. While we make every effort to ensure that the information on this Website is accurate and up-to-date, we do not warrant or guarantee the completeness, accuracy, or reliability of any content. The information is provided "as is" and may be subject to change without notice.

2. No Professional Advice

The materials provided on this Website are not intended as professional advice, and they should not be relied upon as such. Specifically, DroneDocs does not provide legal, financial, or other professional advice through this Website. You should seek the advice of qualified professionals for any specific issues related to drone operations, CAA regulations, or other matters requiring expert guidance.

3. No Liability for Content

We strive to ensure that the content on this Website is accurate, but we make no representations or warranties, express or implied, regarding the accuracy, completeness, or reliability of the information. DroneDocs accepts no liability for any loss or damage arising directly or indirectly from the use of, or reliance on, the information on this Website, including but not limited to any errors or omissions in the content.

4. Third-Party Links and Content

This Website may contain links to third-party websites, resources, or content. These links are provided solely for your convenience and reference. DroneDocs has no control over the content of external websites and is not responsible for the accuracy, legality, or reliability of any third-party content. The inclusion of links to third-party websites does not imply endorsement of the content or the views expressed on those websites.

By using these third-party websites, you agree to the terms and conditions of those sites. DroneDocs is not responsible for the practices of any third-party websites, and we encourage you to review their privacy policies and terms of use before accessing their content.

5. Use of Website

You agree to use this Website for lawful purposes only and not to engage in any activity that could damage, disable, overburden, or impair the Website, its services, or interfere with any other party’s use of the Website. You also agree not to attempt to gain unauthorized access to any part of the Website or related systems or networks.

6. No Warranty

This Website is provided on an "as is" and "as available" basis. DroneDocs makes no warranties or representations of any kind, express or implied, regarding the operation, availability, or functionality of this Website. We do not guarantee that the Website will be free of errors, viruses, or other harmful components. You access and use this Website at your own risk.

7. Changes to the Website and Disclaimer

DroneDocs reserves the right to modify or discontinue the Website at any time, without notice. We also reserve the right to amend, update, or change this Disclaimer at our discretion. Any changes to this Disclaimer will be posted on this page with an updated effective date. By continuing to use the Website after such changes are posted, you agree to be bound by the revised terms.

8. Intellectual Property

The content, logos, trademarks, images, text, and other materials on this Website are the intellectual property of DroneDocs or its licensors. You may not use, copy, distribute, or reproduce any materials on this Website without our prior written consent.

9. Governing Law

This Disclaimer is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Website or its content will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Us

If you have any questions or concerns about this Disclaimer, please contact us:

Terms and Conditions

Welcome to DroneDocs! By using our website (www.drone-docs.co.uk) and engaging with our services, you agree to the following Terms and Conditions. These terms govern your use of our website, services, and any materials provided.

If you do not agree with these terms, please refrain from using our website or services.

1. Definitions

“DroneDocs” refers to [Insert Company Name], the provider of drone operations manual and Operating Safety Case (OSC) writing services.
“Services” refers to the drone operations manual, OSC writing, consultancy, and any other related services provided by DroneDocs.
“Client” refers to any individual or entity that purchases or engages with DroneDocs' services.

2. Scope of Services

DroneDocs provides the following services:

Creation of Drone Operations Manuals tailored to your drone operations and business requirements.
Writing of Operating Safety Cases (OSCs) for compliance with UK and EU drone regulations.
Consultancy regarding regulatory requirements and safety case preparation.

We reserve the right to modify or discontinue any service at our discretion.

3. Service Fees and Payment

Service Fees: Fees for services are outlined in our quotes or invoices. Pricing may vary depending on the scope and complexity of the project.
Payment Terms: All payments must be made in full before the completion of services unless otherwise agreed upon. Payments can be made via credit card, bank transfer, or any other methods specified by DroneDocs.
Late Payment: If payment is not received within the agreed timeframe, we reserve the right to suspend or cancel any services until full payment is made.

4. Client Responsibilities

Accuracy of Information: The Client agrees to provide accurate, complete, and timely information to DroneDocs for the creation of operations manuals and OSCs. Any delays in providing necessary information may delay the service delivery.
Approval Process: The Client is responsible for reviewing and approving drafts of documents. We will not be responsible for errors or omissions once the Client has given final approval.
Compliance with Law: The Client is responsible for ensuring that their drone operations comply with all relevant laws and regulations. DroneDocs will assist with documentation, but the Client must ensure that their operations are fully compliant with the UK Civil Aviation Authority (CAA) and other applicable regulatory bodies.

5. Delivery and Timelines

Delivery Times: We aim to complete all projects within the agreed timeframe. However, timelines may vary depending on the complexity of the work and the Client's responsiveness.
Delays: DroneDocs is not responsible for delays due to factors outside of our control, such as delays in receiving necessary information or feedback from the Client.

6. Confidentiality and Data Protection

Confidentiality: DroneDocs will keep all information provided by the Client confidential and will not disclose it to third parties unless required by law or with the Client's consent.
Data Protection: We comply with the UK GDPR (General Data Protection Regulation) and Data Protection Act 2018. Any personal information you provide will be processed and stored securely, and we will only use it for the purpose of providing our services.

For more information, please review our Privacy Policy [link to privacy policy].

7. Intellectual Property

Client Content: The Client retains ownership of any content provided to DroneDocs for use in creating operations manuals or OSCs.
DroneDocs Content: All documents, templates, logos, and materials created by DroneDocs for the Client are owned by DroneDocs unless otherwise agreed upon in writing. The Client is granted a non-exclusive, non-transferable licence to use the materials provided for the purpose of their operations.

8. Limitation of Liability

DroneDocs will not be liable for any indirect, special, or consequential damages arising out of the use or inability to use our services. Our liability for direct damages is limited to the amount paid by the Client for the specific service that caused the damage.

No Guarantee of CAA Approval: While we ensure that all documents are written to comply with UK CAA regulations, we do not guarantee approval by the CAA or any other regulatory authority. The Client is ultimately responsible for the submission of documents and any resulting approval or rejection.

9. Termination

Client Termination: The Client may cancel or terminate services at any time before final approval of the documents, provided that any outstanding fees are settled.
DroneDocs Termination: DroneDocs reserves the right to terminate the service if the Client fails to meet the agreed payment terms, provides false or misleading information, or otherwise breaches the terms of this agreement.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments to Terms

DroneDocs reserves the right to amend, modify, or update these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated. It is the Client’s responsibility to review these Terms periodically to ensure they are aware of any changes.

12. Contact Information

If you have any questions about these Terms and Conditions or need further information, please contact us

At DroneDocs, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website www.drone-docs.co.uk or engage with our services.

By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, company name, billing information.
Technical Data: IP address, browser type, device type, and browsing behaviour on our website.
Communication Data: Any communications you send to us via email, contact forms, or customer support.

2. How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To process your orders, provide quotes, create drone operations manuals and Operating Safety Cases (OSCs), and communicate with you regarding our services.
Customer Support: To respond to inquiries, requests, and provide customer service.
Marketing and Communications: To send you promotional emails, newsletters, or updates about our services (you can opt out at any time).
Website Analytics: To improve our website functionality, track usage patterns, and enhance user experience.
Legal Compliance: To comply with legal obligations, including data protection laws.

3. Legal Basis for Processing Personal Data

Under the UK GDPR, we process your personal information based on the following legal grounds:

Contractual Necessity: We process personal data when it’s required to provide our services (e.g., processing orders, sending invoices).
Legitimate Interests: We may process data for marketing and improving our services, provided we respect your rights and freedoms.
Consent: Where necessary, we will seek your consent to process specific personal data (e.g., marketing communications).
Legal Obligation: We may need to process personal data to comply with legal requirements.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal data with:

Service Providers: Trusted third-party providers who assist us in providing our services (e.g., payment processors, hosting providers).
Legal and Regulatory Authorities: If required by law, to comply with legal obligations or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

We ensure that any third parties with whom we share your data adhere to strict data protection standards.

6. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. This includes the use of encryption, secure servers, and regular security audits.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
Right to Restrict Processing: You can request that we limit how we process your personal data in certain situations.
Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service provider.
Right to Object: You can object to the processing of your data for marketing purposes or where we process data based on legitimate interests.
Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

We use cookies on our website to enhance your user experience. Cookies are small text files that are stored on your device to collect information about your browsing activities.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

For more information on how we use cookies, please see our [Cookie Policy].

9. International Data Transfers

As we operate in the UK, your personal data is primarily stored and processed within the UK. However, if we need to transfer your data outside of the UK (for example, to a third-party service provider), we ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. These third-party sites are not governed by this privacy policy. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us:

Email: [contact@drone-docs.co.uk